Frequently Asked Questions

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Why should you choose Cocosoy Wax candles?

Cocosoy wax candles offer a superior home fragrance experience. Made from a blend of coconut and soy wax, they burn cleaner and longer than traditional paraffin candles, releasing minimal soot and toxins. The natural composition ensures a more sustainable and eco-friendly option, supporting a healthier environment. Cocosoy wax also holds and distributes fragrance better, providing a consistent, delightful scent throughout its burn time. Choose cocosoy wax candles for a luxurious, environmentally conscious, and high-quality candle experience.

Our candles are made with 100% Cocosoy wax, which is palm oil free and cruelty free.

What is the difference between Cocosoy Wax, Soy Wax and Paraffin Wax?

Cocosoy Wax:

  • Composition: Blend of coconut and soy wax.
  • Eco-Friendly: Sustainable, biodegradable, and renewable.
  • Burn Quality: Burns cleanly with minimal soot and toxins.
  • Scent Throw: Excellent fragrance retention and distribution.
  • Longevity: Longer burn time.

Soy Wax:

  • Composition: Made from soybean oil.
  • Eco-Friendly: Biodegradable and renewable.
  • Burn Quality: Burns cleanly with minimal soot.
  • Scent Throw: Good fragrance retention.
  • Longevity: Long burn time, but slightly less than cocosoy.

Paraffin Wax:

  • Composition: Derived from petroleum.
  • Eco-Friendly: Non-renewable and not biodegradable.
  • Burn Quality: Produces more soot and potential toxins.
  • Scent Throw: Strong fragrance throw.
  • Longevity: Shorter burn time compared to soy and cocosoy.

Conclusion: Choose cocosoy wax for a superior, eco-friendly candle experience with excellent burn quality and scent throw. Soy wax is a good alternative for eco-conscious consumers, while paraffin wax is less favorable due to its environmental impact and burn quality.

What wicks are used in Evora Cove candles?

At Evora Cove, we prioritize both quality and safety in our candle-making process. Our candles are crafted using 100% cotton wicks, ensuring a cleaner, more even burn. Cotton wicks are known for their natural properties, reducing soot and smoke, and enhancing the overall fragrance experience. Free from lead and harmful chemicals, our cotton wicks complement our premium, phthalate and paraben-free fragrance oils, providing you with a luxurious and safe home fragrance solution.

Are Evora Cove fragrances safe and/or natural?

Yes, our fragrances at Evora Cove are crafted with your safety and well-being in mind. We use high-quality fragrance oils that are free from phthalates and parabens, ensuring a safe and enjoyable experience. Evora Cove focuses on delivering luxurious, natural aromas without compromising on health or environmental standards. You can enjoy our range of home fragrances, knowing they are made from safe, eco-friendly ingredients.

Discover the purity of Evora Cove's phthalate and paraben-free fragrances today!

What size candle should I get?

Small Spaces (e.g., Bathrooms, Small Bedrooms):

  • Candle Size: 110g - 170g
  • Burn Time: Approximately 20-30 hours
  • Benefits: Perfectly sized to fill a small area with fragrance without being overpowering.

Medium Spaces (e.g., Living Rooms, Larger Bedrooms):

  • Candle Size: 225g - 280g
  • Burn Time: Approximately 40-50 hours
  • Benefits: Provides a balanced scent throw ideal for medium-sized rooms.

Large Spaces (e.g., Open Plan Areas, Large Living Rooms):

  • Candle Size: 400g - 450g (or larger)
  • Burn Time: Approximately 60-80 hours or more
  • Benefits: Ensures a strong fragrance to effectively fill large, open areas.

General Tips:

  • Multiple Candles: Use multiple candles in very large spaces for even scent distribution.
  • Ventilation: Good ventilation helps the fragrance disperse evenly.

Choosing the right candle size ensures optimal fragrance distribution and enhances the ambiance of your space.

How long will it take for me to get my order?

Here at Evora Cove we aim to have your order packed and shipped within 3 days, including weekends and most public holidays (excluding Christmas and New Years). This can vary though depending on the products ordered and size of order.

Shipping times unfortunately are out of our control, this is purely dependant on your chosen shipping option, location and current shipping climate of Australia Post. Australia Post shipping time estimates are as follows:

Parcel Post:

Same State: 2 - 4 business days

Interstate: 3 - 6 business days

Express Post:

Same State: 1 - 2 business days

Interstate: 1 - 3 business days

Check out our shipping policy here.

My candle wax is a funny colour or texture, and there is some kind of air bubble on the side?

Wax is a natural substance, easily influenced by added fragrances and environmental conditions. Fragrance oils can change the creamy color of the wax, sometimes causing yellow discoloration, especially with high fragrance loads. Sun exposure can also fade or discolor the wax surface.

With our 100% natural cocosoy candles, you might notice frosting or crystallizing, known as polymorphism. This white coating is natural and unique to vegetable waxes like soy, indicating a pure cocosoy wax candle. These natural variations do not affect the candle’s performance, so you can enjoy its ambiance as usual.

In candles made with transparent glass, you might notice what appears to be air or water bubbles between the wax and the glass. This effect is due to the wax slightly pulling away from the glass because of environmental factors during and after creation. This glass adhesion issue is purely aesthetic and does not affect the candle's performance.

Discover more candle care tips at here.

How long should my candle burn for?

For the best results, let your Evora Cove candle burn until the wax pool reaches the container's edge on the first burn. This prevents tunneling and maximizes your candle's life. We recommend not burning your candle for more than 4 hours at a time. Burning longer can cause carbon buildup on the wick, leading to mushrooming and a larger, hotter flame.

Find out all about your candle care, here!

What if I want to return my candle?

If you’re not completely satisfied with your Evora Cove candle, you can return it within 7 days of delivery. Ensure the candle is unused and in its original condition.

To initiate a return, email us at

Package the candle securely with the invoice and return form, and send it to:

Evora Cove
Po Box 221,
Leumeah, 2560
New South Wales, Australia

Return shipping costs will be covered for refunds, but replacement shipping for change of mind returns/swaps is the customer’s responsibility. We recommend using a trackable shipping method. Once received, refunds will be processed within 7 days.

Learn more about our return policy here.

What should I do with my empty candle contianer?

Repurposing your empty candle containers or home fragrancing bottles is a great way to embrace sustainability and add a touch of creativity to your home. At Evora Cove, we offer convenient candle bar and refill options, allowing you to reuse your favorite containers. Here are some ideas:

  1. Refill at Evora Cove: Bring your empty containers to our candle bar for a refill. Choose from a variety of scents and keep enjoying your favorite candles.
  2. Home Storage: Use cleaned containers for storing small items like jewelry, office supplies, or makeup brushes.
  3. Planters: Turn them into stylish planters for small succulents or herbs.

For more details on our refill options, click here!

Optimize your home and the environment by giving your containers a second life.